Politique de confidentialité

TRAKMY is a French company with registered offices located at 442 Rue Georges Besse, 30500 Nimes.



The use of TRAKmy products and services requests data to be collected. We may collect data that identify you directly such as (but not limited to) your first name or last name, your date of birth, your e-mail address, your photo. We may also collect data that identify you indirectly such as (but not limited to) your IP address, your zipcode or the settings of your phone.

The protection of your data is at the heart of our confidentiality policy and we undertake to preserve them by applying the optimum level of security.


TRAKmy objects and services collect data when you use them. We may collect information, including personally identifiable information, when:

  • You subscribe to receive news or information about our products;
  • You place an order for a product;
  • You send us e-mail;
  • You submit a customer support request or contact our customer support department;
  • You create an account with an TRAKmy app and use it;
  • When you use an TRAKmy product;
  • When you log in to your account.

In each of the instances listed here, we may ask for some or all of the personal information listed above.


We do not sell individual information obtained about our visitors and users. Additionally, we will not disclose the personal information you provide via the Site or Products to parties unaffiliated with TRAKmy, unless you specifically authorize it.


TRAKmy uses a variety of third party contractors to perform services such as website management and hosting, online product purchases and shipping, credit card processing and email marketing. In such instances, your personal information may be shared with these agents or contractors but only for the purpose of performing services on behalf of TRAKmy and in accordance with this privacy policy.


If TRAKmy or its assets are acquired by another company, your personal information will, in most instances, be part of the assets transferred to the successor company.


When we are obliged by law: certain laws, regulations, administrative or court rulings may compel us to communicate certain personal data to a third party. Apart from cases when it is prohibited, we shall inform you as soon as possible if we have to transmit some of your data.


Apart from where the law stipulates a specific period, we retain your personal data for a period not exceeding the period required for the purposes for which it was collected and processed. For instance, we may retain the personal data attached to your account until the account deletion.


The data collected and used for the operation of the Products is stored on servers located within the European Union (France) and in the United State and are therefore subject to regulations that guarantee you a high level of protection for personal data.


TRAKmy takes reasonable steps to protect the Personal Data provided via the Site from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from this Site may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail and/or Internet transmission. Please keep this in mind when disclosing any Personal Data through the Site.


The TRAKmy website or TRAKmy Products do not target and are not intended to attract children. TRAKmy does not knowingly solicit personal information from children or send them requests for personal information.

The Services are for use by users who are at least 13 years old. Users under the age of 13 are not permitted to use the Services without the consent of a parent or legal guardian. By registering, accessing or using the Services, you represent that the information provided about yourself, including your age or the consent of a parent or legal guardian, is accurate and complete.


For any question related to this privacy policy, or any request related to your personal information, you may contact our privacy customer service representatives at privacy@TRAKmy.io


TRAKmy may update this privacy policy statement. When we do, we will revise the “last updated” date at the top of this page.

Effective: August 1st, 2019

TRAKMY (SAS) and its affiliates, if any, (collectively referred to as ‘TRAKMY’, ‘we’, ‘us’ or ‘our’) manufacture, market and sell TRAKMY consumer electronics products (the “Product”).

We also provide additional features such as

(a) the website located at www.TRAKmy.io and www.TRAKmy.fr and more generally all URL and websites administered by TRAKmy or within the TRAKmy.io and TRAKmy.fr domain (the ‘Site’),

(b) services available on the Site and/or delivered through the Site (the ‘Site Services’),

(c) certain software that may be downloaded to your mobile device (the ‘Mobile Software’).

(d) services available from the Products delivered by TRAKmy or its subsidiaries (the ‘Product’)


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